Medical Outreach Assistant- Rotating Locations

Richmond, VA / Community Outreach / Full time

The Medical Outreach Assistant serves as a liaison between the patient/family and the health systems providing navigation to facilitate access to care, resources and improved communication to assure patient follow-up, long-term chronic care management and reduce health needs.

Licensure, Certification, or Registration Requirements for Hire: N/A

Licensure, Certification, or Registration Requirements for continued employment: N/A

Experience REQUIRED:
Prior experience working in a healthcare and/or community health setting or on-the-job training and orientation in health sciences, social services or related field.

Experience PREFERRED:
Two (2) years experience working in community service, health or social service sector
Experience working with underserved populations

Education/training REQUIRED:
High School Diploma or equivalent

Education/training PREFERRED:
Associate or Bachelors Degree in Health Sciences or Social Services from an accredited program

Independent action(s) required:
Sets goals and plans to accomplish role/responsibilities.
Able to handle multiple priorities and manage time to meet workload goals.
Documents interactions with clients in appropriate format and software.

Supervisory responsibilities (if applicable): N/A

Additional position requirements:
May work all three shifts, weekends and holidays.
Individual shift rotation and schedules will be established with the Manager who will determine the needs for appropriate coverage of services.
Schedules, including requirements of shift rotations and hours of work, including weekends and holidays, may be adjusted as necessary to meet program and work requirements and/or as needed.
Outreach services may be conducted by face-to-face contacts during home or community visits, telephone contact and/or written communication.

Age Specific groups served: Child, Adolescence, Adult, Geriatric

Physical Requirements (includes use of assistance devices as appropriate):
Physical – Lifting 20-50 lbs.
Activities: Prolonged standing, Prolonged sitting, Walking (distance), Repetitive motion
Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking
Emotional: Fast pace environment, Steady pace, Able to handle multiple priorities, Frequent and intense customer interactions, Noisy environment, Able to adapt to frequent change


Workday Day (United States of America)


EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.


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